Corporate Training

At learners’ office premises or a venue of your choice

20-30

An online diagnostic test will be conducted to ensure registrants are enrolled in the right level of the course.
If you already possess a basic command of the English language for your respective profession, you may skip Level 1 and directly attend Level 2 of the course.

Considering the rising numbers in health tourists from all over the world, it is high time for healthcare professionals to enhance their English skills. The English course will equip participants with a basic command of the English language and communication skills for the purposes of listening, reading and speaking in the context of the healthcare industry. The course will help nurses, doctors and healthcare professionals communicate with English-speaking patients and write accurate medical reports in English.

The TESOL course is designed for teachers/trainers of English. It will expose them to the theory and practice of teaching English as a second language and provide an insight into the role of the teacher and the challenges faced by the learners in such contexts. Participants will also be equipped with an advanced command of the English language. They will learn language and communication skills as well as curriculum planning, courseware designing and training skills. They will acquire skills to train adult learners in English skills for the purposes of listening, reading, speaking and writing. They will also learn to train others in workplace communication skills.

– State the main grammatical, lexical and phonological features of standard English and the fundamentals of English grammar and vocabulary for use in the workplace
– Apply English language teaching methodology to teach English as a second language to beginners
– Execute effective training for learners to read, listen to and speak and write in English on a range of topics
– Plan a suitable curriculum to teach English as a second language to beginners and for them to learn the pronunciation of English sounds as well as suitable vocabulary and grammar for reading and writing in the work context

Study of English:
1.1: Pronunciation
1.2: Grammar

The Teaching and Learning of English as a Second Language:
2.1: The Basic Principles of TESOL
2.2: Role of Teachers
2.3: Understanding Learners
2.4: How to teach Listening Skills
2.5: How to teach Reading Skills

2.6: How to teach Speaking Skills
2.7: How to teach Writing Skills
2.8: Selection of Materials
2.9: Lesson Plan
2.10: Handling Errors
2.11: First Language Interference
2.12: Classroom Management
2.13: Preparation & Execution of Assessments
2.14: Lesson Plan Application

Email is the main platform in which officers communicate with stakeholders.
This workshop teaches the techniques of writing simple, yet professional emails that connect with the recipients. Participants will learn to write emails that the recipients would want to read and respond to.

Learning Outcome

– Customise emails for various situations and readers
– Structure emails in a coherent mannerbr
– Use simple English to convey ideas and connect with readers

– Features of emails
• Subject heading
• Salutation
• Introduction of content
• Appropriate elaboration
• Conclusion

– Email type
• Initial email
• Response & Follow-up

– Email vocabulary
• Choice of language for different stakeholders

– Email tone
• Appropriate formality
• Tone that builds rapport

– Email style
• Correspondence that connects with readers

– No-no in emails

20-30

2 days;

Grammatical mistakes are a no-no for any correspondence. This workshop refreshes participants’ memory on English grammar. They will be more conscious of grammatical nuances after attending the workshops.

– Understand basic English syntax
– Craft grammatical phrases and sentences
– Use plain grammatical structures in written communication

– Support staff
– Frontline officers
– Executives

– Word order: Subject-Verb-Object
– First language transfer in English grammar
– Parts of speech: noun, verb, adjective, preposition, adverb & the respective phrases in English
– Person & reflexives
– Tenses
– Subject-verb agreement for person,tense and number

– Active & passive voices
– Direct/ indirect speech
– Reporting verbs
– Question forms
– Parallelism
– Nominalisation for headings
– Linking words
– Common errors in written English
– Grammar on the go

20-30

2 days

All organisations keep a record of meetings to ensure shared group memory of matters discussed. Records could be in the form of action notes or minutes with varying degrees of formality.The Mastering Minutes workshop helps public officers of all levels to learn effective note-taking and minutes-writing skills. Participants will learn to sieve out relevant information from meetings, identify decisions made and actions required. They will acquire the skills of crafting accurate minutes using appropriate conventions and formats, while exercising sensitivity.

– Pre-meeting matters
– Effective note-taking
– Minutes style
– Minutes format
– Minutes language
• Reported speech
• Reporting verbs
• Active & passive voices

– Minutes sensitivity
– Minutes vetting & approval
– Minutes circulation
– Critique of sample minutes
– Minutes-writing exercises

We have great policy ideas but sometimes, our proposals and papers do not reflect the concepts well enough to be endorsed by the senior management, executive committee or the board.

The Impactful Policy Papers workshop helps management staff craft effective papers for information, decision and discussion. They will learn appropriate format, language and conventions for policy papers.

– Understand the styles and structures required for information, decision and discussion papers
– Employ persuasive language and tone in policy papers
– Craft an impactful proposal on a new idea/ product/ policy/service

– Executives
– Middle & senior managers

– Content & skeleton
– Structure
• Summary
• Aim/purpose
• Introduction/background
• Forms of investigation
• Body of findings
• Conclusion
• Appendices

– Paper style
– Paper format
– Paper language
– Critique of sample papers

20-30

2 days

The image of an organisation is at stake when its documents, emails, letters and forms go out to the public with mistakes. This workshop teaches participants to proofread texts for errors in grammar and spelling. Participants will learn to edit documents to make them PLAIN, yet impactful. They will learn to edit for consistency in style, format, language and conventions for different written texts.

– Adapt writing for different types of readers
– Vet through texts for accuracy and clarity
– Edit a range of documents for consistency in style, language and format
– Ensure error-free documents

– Middle & senior managers

– Language editing
• grammar
• flow and coherence
• linking words
• readability
• punctuation
• spelling
– Common errors in written texts

– Consistency in style of writing
– Consistency in format
– Choice of vocabulary
– Editing practices
– PLAIN writing techniques
• Precise content
• Layman-friendly words
• Appropriate information
• Inclusive language
• Natural writing style

20-30

2 days

Does your strong native accent bother you when you speak English? If you are someone who speaks Good English, are you sure you speak Standard English? How you speak defines your personal brand and shapes your life and career opportunities.

The ‘Speak Standard English’ course empowers learners to use the International Phonetic Alphabets (IPA) to communicate accurately, effectively and confidently in Standard English. Once you have this skill, you will know the correct pronunciation of any word in the dictionary.

The course will ensure that you have fun acquiring the key to accurate pronunciation using the parts of the mouth correctly for vowels and consonants. With many practice activities, you will acquire superior English communication skills and speak in a confident and convincing manner in interpersonal conversations and in public speeches.

– Identify and correct common errors in spoken English
– Apply the nuances of Standard English pronunciation
– Develop confidence to communicate effectively and clearly in Standard English

– Standard English and its use
– Speech habits and personal branding
– Accent reduction
– Parts of mouth used for pronunciation
– Introduction to International Phonetic Alphabets
– Using phonetic symbols: consonants, vowels & diphthongs
– Speech punctuation
– Tone and register
– Developing a better speaking voice

20-30

2 days

The workshop will highlight significant oral communication skills relevant for public speaking in front of a mass audience. Participants will be able to express their opinions on a range of topics with ease and clarity and support their stand with relevant points. They will learn to present ideas, products, services and policies in an impactful manner.

– Craft appropriate scripts for speeches
– Prepare an effective presentation format that suits their requirements
– Develop greater confidence when speaking and presenting in front of an audience
– Present their ideas effectively using appropriate verbal and non-verbal features
– Develop skills to prepare and deliver impromptu speeches

– Executives
– Middle & senior managers

– Effective script-writing for speech
– Synthesising information in script
– Verbal skills
– Non-verbal skills
– Pronunciation
– International Phonetic Alphabets & Standard English pronunciation
– Impromptu speeches
– Common errors in speeches

20-30

2 days

The workshop will highlight persuasive presentation skills. Participants will be
able to give an individual or group presentation in front of a mass audience.
They will learn to use appropriate visuals to support their presentation. They will
also learn question-and-answer skills. At the end of the workshop, they will be
able to promote their ideas, products, services and policies in an impactful
manner.

– Craft appropriate scripts and visuals for presentation
– Employ persuasive language
– Promote ideas, products, services and policies in a persuasive manner

– Executives
– Middle & senior managers

– Effective script-writing for presentation
– Effective visuals
– Verbal skills
– Non-verbal skills
– Persuasive skills
– Group presentation techniques
– Question-and-answer skills

20-30

2 days